Rochester, NH —Frisbie Memorial Hospital, part of HCA New England Healthcare, is proud to announce that it has been named a 2026 Outstanding Patient Experience Award™ recipient by Healthgrades, the #1 site Americans use to find a doctor or hospital.
This achievement reflects Frisbie Memorial Hospital’s commitment to superior, patient-centered care and puts the organization in the top 10% of hospitals nationwide for patient experience.
“Being named a Healthgrades 2026 Outstanding Patient Experience Award recipient reflects the compassion, respect and commitment our teams show every patient, every day,” said Tom Bowden, CEO of Frisbie Memorial Hospital. “We are honored to be recognized for creating an experience where patients feel heard, supported and confident in their care.”
Each year, Healthgrades recognizes the top hospitals nationwide that provide an exceptional experience for patients during their hospital stay. For its 2026 analysis, Healthgrades evaluated Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) patient survey data from nearly 4,000 hospitals across 10 patient experience measures.*
These measures focus on patients’ perceptions of their hospital care, including staff communication, medication explanations, and cleanliness. Frisbie Memorial Hospital’s Outstanding Patient Experience Award is the direct result of positive patient feedback in these critical areas.
"Better patient experiences are correlated with better health outcomes, which is why patients should always strive to seek care at a facility with a clear dedication to high-quality, patient-centered care,” said Dr. Alana Biggers, MPH, medical advisor at Healthgrades. “As an Outstanding Patient Experience Award recipient, Frisbie Memorial Hospital set the benchmark for patient experience nationwide, ensuring that every patient feels heard, empowered, and confident throughout the care journey.”
Consumers can visit healthgrades.com to learn more about how Healthgrades measures hospital quality and view the Outstanding Patient Experience Award Methodology. A patient-friendly overview of Healthgrades’ complete methodology is also available.
*Healthgrades evaluated 3,020 hospitals that submitted at least 100 patient experience surveys to the Centers for Medicare and Medicaid Services (CMS), covering admissions from January 2024 to December 2024. Hospitals in the bottom 20% for overall clinical quality were excluded from consideration.